1. Introduction
This Privacy Policy describes how 99abgame ("we," "us," "our") collects, processes, stores and protects the personal data of players who register and use the 99abgame platform at 99abgame.ws. It applies to all users of the platform regardless of how they access it — whether through a desktop browser, a mobile browser or any future app.
When you create an account on 99abgame, you enter into an agreement that includes acceptance of this Privacy Policy. Your use of the platform confirms that you have read and understood how your data is handled. If you are not comfortable with any part of this policy, please do not continue using 99abgame.
This policy is written for Pakistani players in straightforward English. Where legal or technical language is unavoidable, we explain what it means in plain terms alongside it. We update this policy as the platform evolves — the "Last Updated" date at the top of the page shows when it was last revised.
99abgame will never sell your personal data to third parties for advertising or any other commercial purpose. Your data is used to operate your account, process your transactions and keep the platform secure — nothing more without your consent.
2. What Personal Data 99abgame Collects
We collect different types of personal data depending on how you interact with the 99abgame platform. Here is a clear breakdown of the categories of information we may hold about you:
We do not collect data that is unnecessary for operating your 99abgame account. We apply the principle of data minimisation — if a piece of information is not needed, we do not ask for it.
3. How We Collect Your Data
99abgame collects personal data through the following channels:
3.1 Directly from You
When you register an account on 99abgame, you provide us with your name, mobile number, date of birth and CNIC details directly. When you make a deposit or withdrawal, you provide payment information. When you contact our support team, you provide the details included in that communication.
3.2 Automatically During Platform Use
When you visit or use the 99abgame platform, our systems automatically collect certain technical data. This includes your IP address, device identifiers, browser type, session start and end times, pages visited and gameplay events such as bets placed and games launched. This data is collected via server logs and tracking technologies including cookies.
3.3 From Identity Verification
When you complete the KYC (Know Your Customer) process on 99abgame — typically triggered before your first withdrawal or upon request — we collect and process the documents you submit, including your CNIC photograph and any supporting documents. This data is processed by our verification team and, where required, by third-party identity verification services operating under strict data processing agreements.
3.4 From Payment Processors
When you make a transaction via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, limited transactional data is shared with 99abgame by the payment provider to confirm the transaction. This may include the sender reference, amount and timestamp. We do not receive or store full card numbers — card data is handled entirely by the payment processor.
4. Why 99abgame Uses Your Personal Data
We process your personal data only for specific, legitimate purposes. The primary purposes are:
- Account creation and management: We use your identity and contact data to set up and maintain your 99abgame account, verify your identity and ensure the security of your login.
- Processing transactions: Your financial data is necessary to process deposits and withdrawals in PKR and to maintain accurate account balance records.
- Delivering gaming services: Gameplay data is used to run games fairly, resolve disputes, confirm bet outcomes and settle winnings correctly.
- Regulatory compliance and fraud prevention: We are required to verify the identity of players and monitor transactions for signs of money laundering, fraud and match-fixing. Your data supports this obligation.
- Age verification: We use identity data to confirm that all players on 99abgame are at least 18 years old.
- Responsible gaming: We use gameplay data — including session length, deposit frequency and loss patterns — to identify players who may be at risk and to prompt the use of responsible gaming tools.
- Customer support: Communication data is used to respond to your queries and resolve account issues efficiently.
- Platform security and improvement: Technical data helps us identify security threats, fix bugs, optimise the platform for Pakistani mobile users and improve the overall experience.
- Marketing communications (with consent only): If you have opted in, we may use your contact data to send you relevant promotional offers from 99abgame. See Section 12 for how to opt out.
Some data processing at 99abgame is carried out on the basis of "legitimate interests" — for example, fraud prevention and platform security. Where we rely on legitimate interests, we balance these against your privacy rights and do not process data in a way that is disproportionate or intrusive.
5. Who We Share Your Data With
99abgame does not sell your personal data to any third party. We share data only in the following limited circumstances, and only with parties who are contractually bound to handle it securely:
5.1 Payment Processors
When you make or receive a payment, your transaction data is shared with the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT) or Visa/Mastercard's network. These parties receive only the data they need to process the specific transaction and operate under their own regulated data protection frameworks.
5.2 Identity Verification Services
For KYC verification, 99abgame may use third-party identity verification providers. These services receive the documents you submit — such as your CNIC copy — solely for the purpose of verifying your identity. They are bound by data processing agreements that prohibit any other use of your information.
5.3 Game Providers
Our game software providers — including Evolution Gaming, Pragmatic Play, NetEnt and others — may receive limited technical data such as a player token, session identifier and stake amount when you launch a game. They do not receive your full identity data. Game providers use this data solely to deliver the game experience and audit game outcomes.
5.4 Legal and Regulatory Obligations
We may be required to disclose your personal data in response to a valid legal request from a regulatory authority, law enforcement agency or court of competent jurisdiction. In such cases, we disclose only the minimum data required to comply with the specific legal obligation.
5.5 Business Continuity
In the event of a merger, acquisition or sale of 99abgame's business, your data may be transferred to the acquiring entity as part of that transaction. We will notify affected players and the new entity will be required to honour this Privacy Policy.
6. Payment Data and Financial Security
99abgame handles financial data with particular care given the sensitivity involved. Here is specifically how we manage payment-related information for Pakistani players:
- We do not store full card numbers. When you pay by Visa or Mastercard, the card data is processed directly by the payment gateway, not stored on 99abgame servers.
- Easypaisa and JazzCash transactions are confirmed via token-based references — we receive a transaction ID and amount confirmation, not your wallet PIN or full account credentials.
- All transaction records — amounts in PKR, timestamps, method used, status — are stored securely and retained for the period required by applicable financial compliance regulations.
- Your financial history on 99abgame is accessible only to you (via your account dashboard), our finance team (for dispute resolution) and relevant regulatory authorities (when legally required).
As part of our AML (Anti-Money Laundering) obligations, 99abgame monitors transactions for suspicious patterns. If unusual activity is detected on your account, we may request additional verification documents before processing transactions. This is a standard requirement across all legitimate financial and gaming platforms operating in Pakistan.
7. Cookies and Tracking Technologies
99abgame uses cookies and similar technologies to operate the platform, personalise your experience and understand how players use the site. A cookie is a small text file stored on your device by your browser when you visit a website.
7.1 Cookies We Use
- Essential Cookies: Required for the platform to function — these maintain your login session, remember your language preference and keep your account secure during a session. You cannot opt out of essential cookies without disabling basic functionality.
- Functional Cookies: Remember your settings and preferences across visits — for example, your preferred game category or table stake level on 99abgame.
- Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off and what parts of the lobby are most used. This data is aggregated and anonymised.
- Security Cookies: Used to detect fraudulent logins, unusual session behaviour and other security-related events.
7.2 Managing Cookies
You can manage or delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear cookies on exit or view the cookies currently stored. Note that disabling essential cookies may prevent you from logging in to your 99abgame account.
8. How 99abgame Protects Your Data
We take technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. Key security measures at 99abgame include:
- TLS Encryption: All data transmitted between your browser or device and 99abgame servers is encrypted using industry-standard Transport Layer Security (TLS). The padlock in your browser address bar confirms this encryption is active.
- Access Controls: Personal data is accessible only to 99abgame staff who genuinely need it to perform their role. Access is role-based and logged.
- Secure Data Storage: Personal and financial data is stored on secured servers with access controls, firewall protection and regular security audits.
- Account Authentication: We support strong password requirements and may implement two-factor authentication for account access.
- Regular Security Reviews: Our technical team conducts regular reviews of platform security, including vulnerability scanning and penetration testing.
While we apply best-practice security measures, no online platform can guarantee 100% security against all possible threats. We encourage you to protect your own account by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your 99abgame account has been accessed without your authorisation, contact us immediately via live chat.
9. How Long We Keep Your Data
99abgame retains personal data for as long as it is necessary for the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations. Here is how this works in practice:
- Active account holders: Your personal data is retained for as long as your 99abgame account remains open and for a period of at least 5 years after account closure, as required by standard financial compliance regulations.
- Transaction records: Financial transaction data — deposit amounts, withdrawal amounts, payment method references, timestamps — is retained for a minimum of 5 years for AML compliance purposes.
- Identity verification documents: CNIC copies and other KYC documents are retained for the duration of your account and for 5 years following closure, as required by regulations applicable to financial services.
- Support communications: Live chat transcripts and email correspondence are retained for 2 years to assist with dispute resolution and service improvement.
- Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.
When data is no longer required, 99abgame deletes or anonymises it securely using industry-standard methods. If you request deletion of your data (see Section 10 below), we will delete it where we are not prevented from doing so by legal obligations.
10. Your Rights Over Your Personal Data
As a player on 99abgame, you have meaningful rights over your personal data. You can exercise these rights by contacting our support team via live chat or email at support@99abgame.ws.
| Your Right | What It Means | Available |
|---|---|---|
| Right to Access | Request a copy of all personal data 99abgame holds about you | Yes |
| Right to Rectification | Request correction of inaccurate or outdated personal data | Yes |
| Right to Erasure | Request deletion of your data where no legal obligation prevents it | Yes* |
| Right to Restrict Processing | Ask us to limit how we use your data in certain circumstances | Yes |
| Right to Data Portability | Receive your data in a structured, machine-readable format | Yes |
| Right to Object | Object to processing based on legitimate interests, including direct marketing | Yes |
| Withdraw Consent | Withdraw consent for marketing communications at any time | Yes |
* The right to erasure may be limited where 99abgame is required to retain data to comply with financial regulations or a legal obligation. In such cases, we will explain the specific reason retention is necessary.
We aim to respond to all data rights requests within 30 days. For complex requests, we may extend this period and will inform you if we need additional time. We may ask you to verify your identity before acting on a data request to ensure we are responding to the correct person.
11. Minors and Child Protection
The 99abgame platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our age verification process is designed to identify and prevent underage registration.
If we discover that a player is under 18, their account will be immediately closed and any deposits will be returned via the original payment method. Any data collected in connection with an underage account will be deleted once the account is closed, subject to any retention obligations relating to the investigation itself.
If you believe that a minor has registered on 99abgame — particularly if you share a device or a payment account — please contact us immediately at support@99abgame.ws so we can investigate and take the appropriate action. Protecting minors from gambling harm is a non-negotiable priority at 99abgame.
12. Marketing Communications
99abgame will only send you promotional communications — including bonus offers, new game announcements and reload promotions — if you have explicitly opted in to receive them during registration or through your account settings.
Marketing messages from 99abgame may be delivered via SMS to your registered Pakistani mobile number or by email. We do not use third-party advertising networks to retarget 99abgame users across other websites.
12.1 Opting Out
You can withdraw your marketing consent at any time by:
- Updating your communication preferences in your 99abgame account settings.
- Replying "STOP" to any SMS message from 99abgame.
- Clicking the unsubscribe link in any marketing email.
- Contacting our support team via live chat or email and requesting removal from marketing lists.
Opting out of marketing communications will not affect transactional messages — we will still send you notifications about your account, deposits, withdrawals and security alerts, as these are necessary for your account's operation.
13. Third-Party Links
The 99abgame platform may on occasion reference or link to third-party services — for example, payment providers or game software documentation. These third-party services operate under their own privacy policies, which are independent of this document.
99abgame is not responsible for the privacy practices or content of any third-party website or service. We recommend reviewing the privacy policy of any third-party service you use in connection with your 99abgame account.
14. Changes to This Privacy Policy
99abgame may update this Privacy Policy from time to time as the platform evolves, new services are added or data protection standards change. When we make material changes, we will notify registered players via their registered mobile number or email, and display a notice upon next login to the platform.
The date at the top of this page shows when the current version was last updated. Continued use of 99abgame after a policy update constitutes acceptance of the revised terms. If you do not agree with any revision, you should close your account and request deletion of your data before the effective date of the change.
We always maintain a copy of the current Privacy Policy at 99abgame.ws/privacy-policy. Archived versions are available on request.
15. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way 99abgame handles your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly from your 99abgame account dashboard. This is the fastest route for urgent privacy queries.
- Email: support@99abgame.ws — we aim to respond to all privacy-related emails within 5 working days.
Our support team is available in both English and Urdu and can handle all privacy-related enquiries including subject access requests, data deletion requests and marketing opt-outs. For account-specific queries, please have your registered mobile number or CNIC details ready so we can verify your identity before processing your request.
For formal data access or erasure requests, we will ask you to verify your identity before we can proceed. This is to protect your data from being released to or deleted by someone other than you. We aim to complete verified data requests within 30 days of receipt.
Responsible Gaming Reminder: 99abgame is for players aged 18 and above only. If you are concerned about your gambling habits, please visit our Responsible Gaming page for tools including deposit limits, cooling-off periods and self-exclusion. Our support team is available 24/7 in English and Urdu.